COVID-19 | Mate korona – what you need to know

The situation with the COVID-19 outbreak can change quickly. On this page, we have key information and links for where to go for COVID-19 advice.

Auckland is at Alert Level 3. The rest of Aotearoa is at Alert Level 2, apart from special requirements being in place for those who live in or have been to certain areas around Upper Hauraki. Please follow the rules for these levels to help stop the spread of COVID-19.

On this page, you can find the following information:

Alert Level 3

  • You should work from home if you can.
  • Children and young people should learn from home.
  • You can go to supermarkets and some food retailers, banks, pharmacies, petrol stations and some other places.
  • Other businesses can open if they can have contactless pick-up or delivery, including takeaways.
  • You can exercise outdoors, but stay close to home.

You can get your COVID-19 vaccinations if you are aged 16 or older. To make an appointment, go to Book My Vaccine or phone the COVID Vaccination Healthline on 0800 28 29 26 8am–8pm, 7 days a week. Read more about getting your COVID-19 vaccination.

When you leave your home, stay 2 metres away from other people. It's recommended you wear a mask whenever you leave home. It is a legal requirement for anyone 12 years and older to wear a face covering or mask when you access any of the services available under Level 3, such as the supermarket, pharmacy or health care, and when using or waiting for public transport and taxis. Read more about face masks.

Find out more about Alert Level 3.

Alert Level 2

At Alert Level 2, there are no restrictions on who can be included in your household bubble. You can go to work, and all businesses and services can open but legally must follow public health rules. Early learning services, schools, kura and tertiary education facilities are open to everyone.

Even if you have been vaccinated, you still need to follow the rules to keep everyone safe:

Wear a face covering

You legally must wear a face covering when:

  • using public transport, airplanes (including in arrival and departure points such as train stations and bus stops) and in a taxi or ride-share vehicle
  • visiting a healthcare or aged care facility
  • inside retail businesses, such as supermarkets, pharmacies, shopping malls, indoor marketplaces, takeaway food stores, and public venues, such as museums and libraries
  • visiting the public areas within courts and tribunals, local and central Government agencies, and social service providers with customer service counters.

It's also best if you wear a face covering when you cannot be at a physical distance from others. Read more about face masks and coverings.

Keep track of where you've been

Certain businesses and event organisers legally must have a way for you to record that you have entered their premises or attended a gathering or event. 

Ways you can record your visit include: 

  • scanning in using the NZ COVID Tracer app
  • providing your details to the location
  • filling in your details on a slip of paper to put in a collection box 
  • using a location's existing record-keeping systems, such as swipe-card access or appointment bookings.

Find out more about keeping track of where you've been.

Keep up good hygiene practices

This includes washing your hands, coughing or sneezing into your elbow and cleaning surfaces. Read more about handwashing and how to cough and sneeze properly.

Get tested if you are sick

If you have cold, flu or COVID-19 symptoms, call:

  • Healthline for free on 0800 358 5453
  • your doctor or nurse, or
  • your iwi health provider.

A health professional will let you know the next steps and if you should get a test. Find out more about getting tested for COVID-19.

Learn more about Alert Level 2 

Delta is a more infectious COVID-19 variant 

The requirements above are to help stop the spread of COVID-19 in our communities. The Delta variant of COVID-19 is much more infectious than the original virus. 

  • It is estimated that, on average, one person infected with Delta may infect 5 or 6 other people.
  • This is how Delta outbreaks in places overseas have grown so rapidly.
  • People with Delta infections seem to carry much more virus (have a higher viral load) and for a longer period of time than those infected with the original virus or other variants.
  • The time from exposure to the virus until first symptoms is shorter for the Delta variant.
  • Some people may have no symptoms (asymptomatic) when infectious. 

Read more about the new COVID-19 variants.

Check whether you have been at a location of interest

Please check whether you have been at any of the locations of interest listed on the Ministry of Health's website: COVID-19: Contact tracing locations of interest 

If you have been at one of these locations, please self-isolate at your home or your accommodation and call Healthline on 0800 358 5453 for advice. This is free and you can call any time – it is open all day every day.

A section 70 order enables an authorised Medical Officer of Health to require those who have visited a location of interest to meet public health requirements. Read the current section 70 for New Zealand.

If you are a household member of a person who has been at a location of interest, please isolate at home until the person who was at the location receives a negative test (you do not need to be tested unless you are asked to be). Read the Section 70 notice

Who should get a COVID-19 test?

If you have cold or flu symptoms or if you have visited a location of interest, stay home and call your doctor, iwi health provider or Healthline 0800 358 5453. They will let you know whether you should have a COVID-19 test. Learn more: Do I need to get tested for COVID-19.

Where to get a test

Covid-19 tests are free. If you need a test, you can get one at:

You can search by suburb for clinics and testing centres near you on the HealthPoint website.

Read more about getting tested for COVID-19 and also see more COVID-19 outbreak topics

Where to go for COVID-19 advice

The following is a list of trusted sources to go for COVID-19 advice

Go to the Unite against COVID-19 website for all your COVID-19 questions, including those that are not health-related. They have translated resources available here. You can also follow Unite against COVID-19 on Facebook and get regular email updates by subscribing here.

The Ministry of Health also has up to date information on its websiteFacebook page and Twitter channel

The Government has also launched a WhatsApp channel Govt.NZl which is free to use on any mobile device and has information and news for the public, businesses, healthcare providers, not-for-profit organisations and local government. A Wellington region COVID-19 helpline is available from 7am–9pm on 0800 141 967.

Need an interpreter or information in another language?

  1. Feeling unwell? Call Healthline 0800 358 5453
  2. Immediately say your language you need, for example, ‘Korean’ and wait (it could take up to 5–10 minutes). Do not hang up!
  3. The Healthline staff have been briefed not to carry on talking in English to you if you have said the language you need first. You will be connected to an interpreter.
  4. You can tell the interpreter your health concerns as part of a three-way conversation with the Healthline staff.

See also translations on the Unite against Covid site, and the Ministry of Health's easy to read resources translated by the Red Cross into other languages and the Auckland Regional Public Health Service (ARPHS) website for health-related information and advice on COVID-19 in more 45 languages. Find your language and click to see translated resources and/or helpful regional websites here.

Resources for Māori

There is tailored and relevant information and resources available for Māori on how to manage the COVID-19 pandemic.

Resources for Pasifika communities

OLA LELEI Pacific Helpline (0800 652 535)

  • Vaka Tautua provides a free FREE national Pacific helpline anyone can call if they are feeling worried, stressed or concerned about anything and need someone to talk to, help and support.
  • The service is available in Samoan, Tongan, Cook Islands, Māori and English.
  • The free call phone line - 0800 652 535 (0800 Ola Lelei) is available Monday to Friday 8.30am to 5pm.
  • Visit their website for more information and for links to COVID-19 resources: https://www.vakatautua.co.nz/

Prepare Pacific has information specifically for Pasifika communities on COVID-19. There are also videos on the Ministry for Pacific People's Facebook page, YouTube channel and the government’s COVID-19 website. Information for Pasifika peoples can also be found on the Ministry of Pacific Peoples website and on the Ministry of Pacific Peoples Facebook page.


Resources for people with disabilities and their family/whānau

You need to do everything you can to prevent yourself from coming into contact with COVID-19. This means being careful, clean and making a plan. Don’t be scared, be prepared. Read more information for disabled people and their family and whānauPaerangi is an online information and referral centre designed specifically for whānau hauā (whānau with impairments).

Looking after your mental wellbeing

If you or someone you know is struggling, there is help and support available. You don't have to go it alone. See also taking care of your mental wellbeing during the lockdown and helping kids cope with anxiety.

Support for people on their own or caring for a vulnerable person 

Register with wecare.kiwi to get advice and check-ins from trained and Police-vetted volunteers across New Zealand. Find out more at wecare.kiwi.


Information for people with diabetes

Based on overseas experience, it appears that people with diabetes who contract COVID-19 are at increased risk of serious complications of the infection, including respiratory failure and death. This means you need to take particular care of yourself during this time. Read more about diabetes and COVID-19.

Learn more

COVID-19 including symptoms, how it is spread and what you can do to help prevent it
Unite against COVID-19 NZ Government, 2020
Covid-19 Education Immunisation Advisory Centre, NZ
COVID-19 (novel coronavirus) Ministry of Health, NZ
Coronavirus disease (COVID-19) outbreak World Health Organization
Easy to read information about COVID-19 Ministry of Health, NZ
Translated information about COVID-19 NZ Government, 2020

Credits: Health Navigator Editorial Team. Last reviewed: 08 Sep 2021