Patient portals are secure online sites, provided by general practice teams, where patients can access their health information and interact with their general practice.
Patient portals give patients secure online access to their own personal health information 24/7 and enable them to manage aspects of their own health care.
Patient portals save time, increase autonomy and enhance relationships.
Portals can allow patients to:
- request repeat prescriptions
- book appointments
- see their lab results
- see GP's clinical notes
- see their current diagnosis
- see a list of their medical conditions
- see a list of the medications they are on
- see their immunisation and vaccination history
- receive reminders and recalls from the practice team
- send and receive secure messages to and from their GP or a practice nurse.
e-Health Ambassadors and portal resources
The IT Health Board appointed eight eHealth Ambassadors with expertise in patient portals in February 2014. Read about their stories and experience with introducing patient portals, what worked, what didn't and their suggestions for improving workflow.
The patient portal is easy to use, gives patients a lot more control over their health care and frees our staff from a number of administrative tasks. We’re also seeing clinical benefits.
GPs thinking about introducing a patient portal may wish to contact an eHealth Ambassadors for their advice. Send all queries to: email@example.com with the name of the eHealth Ambassador you wish to contact in the subject line.
Frequently asked questions
- What is a patient portal?
- What do patient portals offer?
- Why should I use a patient portal?
- How do patient portals work?
- What technology will I need to use a patient portal?
- Will I need to be trained to use a patient portal?
- Can I use my patient portal in an emergency?
- Will I be able to see all my health information on a patient portal?
- How safe are patient portals?
- Do I have to use a patient portal?
- How many New Zealanders have access to a patient portal?
- Do doctors have to introduce a patient portal?
For more questions see the National Health IT Board FAQ