Videos about patient experience and the importance of communication.
Say This, Not That: Patient experience video
When you need healthcare or emergency services, the experience can be confusing and intimidating for many people. This video shows how "it is not what you say, but how you say it" that can really impact communication and a patient and family's experience of that event. Positive or negative, this impact can have long-standing consequences. "Providing patient care that means more and confuses less, can be as simple as knowing the right thing to say or not to say."
Patient experience: Brian Boyle's story
Brian Boyle is a National healthcare and patient advocate, published author and public speaker. In this video Brian shared his experience of being a former intensive care patient with various healthcare providers, patient safety directors, and frontline staff. His message focused on showing his appreciation to healthcare providers, offering insight regarding patient safety, quality of care, and the perspective of the patient.
(Keynote presentation Patient Safety Summit, 2011)