COVID Vaccination Healthline launched

Jo Gibbs, National Director of the COVID-19 Vaccine and Immunisation Programme said says the 0800 number will provide booking support and vaccination information.

“This new number means that if you’re 65 or over, have an underlying health condition, if you’re disabled, caring for someone who is disabled, or if you’re pregnant, you’re definitely in group 3 and can book your vaccination from today by calling the COVID Vaccination Healthline on 0800 28 29 26, she said.

Advisors will also answer clinical questions. 

“There’s a team of more than 1,300 advisors, working in shifts, ready to take calls. They are supported by paramedics and nurses who can answer any clinical questions.

“They’ll be happy to help with translation services if you need them – they have access to more than 150 languages,” she said.

The COVID Vaccination Healthline is open between 8am–8pm, 7 days a week. More than 650 team members will be rostered throughout the day, working in shifts.

Jo Gibbs says the Healthline teams work across the country, within communities. Some work from their homes, and others are based in contact centres in Kaikohe, Kaitaia, Whangārei, Auckland, Hamilton, Tauranga, Hastings, Rotorua, Wellington and Christchurch.

“We want everyone in group 3 to have an opportunity to book their vaccine appointment before we open bookings to the 60-plus age band on 28 July,” she says.

“That’s also when the online booking tool, Book My Vaccine, will be available.” 

About the COVID Vaccination Healthline

  • Between now and Christmas, based on the national vaccination rollout plan, the COVID Vaccination Healthline is expecting to speak to more than 2.5 million New Zealanders.
  • The COVID Vaccination Healthline has been built off the foundation of Healthline, a trusted service that New Zealanders have been using for 20 years.
  • Healthline is internationally recognised for its clinical quality and care.

Learn more