New Auckland community COVID-19 cases – what to do

There are three new COVID-19 cases in the community in Auckland. The mother works at a Mangere airport laundry and catering facility, LSG Sky Chefs, the father is a self-employed tradesman and the daughter goes to Papatoetoe High School, which will be closed Monday and Tuesday. Two of the three people visited New Plymouth on 6–7 February. 

The source for these cases has yet to be identified. All possible sources of transmission are being investigated urgently. Accordingly, the government has chosen to respond with a high degree of caution. 

As of 11.59pm on Sunday 14 February, Auckland moved to Alert Level 3 for a period of 3 days. The rest of New Zealand moved to Alert Level 2 for the same period.

These three days provide time for information on the source of the infection to be gathered and further testing to be undertaken. Importantly, it will also help break any chains of transmission if the virus is present in the wider community. 

What are the current locations of interest?

Locations of interest include LSG SkyChefs, Papatoetoe High School and PaknSave in Manukau on Cavendish Drive. Further information on locations of interest will be made available later today and tomorrow. Read about the current locations of interest on the Ministry of Health website. 

What should I do if I was at a location of interest?

If you were at a location of interest at the relevant times, you may be a ‘casual contact’. While your risk from these locations may be very low, it's important to take the following steps:

  • Stay at home.
  • Contact Healthline on 0800 358 5453 to understand if and when you need to get tested. Healthline has rostered extra people on, but if you can't get through straight away, call back later today or tomorrow.
  • If you begin to feel unwell or start to develop COVID-19 symptoms get a test immediately.
  • Stay at home until you receive a negative test result back.
  • If you receive a negative test, you need to continue monitoring your symptoms for the next 14 days.
  • If you develop any COVID-19 symptoms you need to organise another test. 
  • Ensure you wash your hands regularly with soap and water, or with hand sanitiser.

Find your local testing facility on the Healthpoint website.

The hours for Auckland regional community testing centres in Northcote, Balmoral, Henderson and Otara are being extended today. The community testing centre in Wiri is also open. Additional testing will be set up for the Papatoetoe High School community from tomorrow. 

You can also find further information about testing stations in Auckland on the Auckland Regional Public Health Service website.

NZ COVID Tracer app

If you used the NZ COVID Tracer app to check into a location at around the same time as a confirmed or probable case of COVID-19, and contact tracers consider you have been at risk of exposure, you will get an alert. 

This is a reminder of the importance of using the app. Find out more about the NZ COVID-19 Tracer app.

What should I do if I have COVID-19 symptoms and wasn't at a location of interest?

Wherever you are in the country, if you have cold or flu symptoms get a test and stay home until you have a negative test result. Find your local testing facility on the Healthpoint websiteYou can also find further information about testing stations in Auckland on the Auckland Regional Public Health Service website.

If you are unsure about what to do, call the Healthline COVID-19 number 0800 358 5453. Healthline has rostered extra people on, but if you can't get through straight away, call back later today or tomorrow.

What if I have no symptoms and was not at a location of interest?

When community cases emerge, the demand for tests increases, which can make it difficult for the people who need tests to get them. If you were not at a location of interest at the stated times and you have no symptoms, you do not need to be tested.

Where can I get a COVID-19 test?

If you visited these locations during the relevant times, or if you begin to feel unwell and start to develop COVID-19 symptoms call Healthline on 0800 358 5453 to get a test. Find out where to get a test.

Where can I get reliable information about COVID-19?

There is a lot of misinformation about COVID-19 being shared in Aotearoa New Zealand. Find reliable, accurate and up-to-information form  Unite Against COVID-19 and the Ministry of Health

What can I do to help stop COVID-19 from spreading?

Follow these top 5 tips to stop the spread:

Scan, scan and scan again

If you haven’t already, download the NZ COVID Tracer app and make sure you scan in every time you enter a premise. This helps contact tracers get in touch quickly when a community case pops up.

Turn on Bluetooth tracing

Bluetooth tracing allows you to get an alert if you’ve been near another app user who tests positive for COVID-19. Bluetooth tracing doesn’t replace the need to scan NZ COVID Tracer QR codes. You still need to scan QR codes to keep track of where you’ve been. Bluetooth tracing is an added tool – it helps keep track of the people you’ve been near.

Stay home if you're sick

If you’re feeling unwell, it’s critical you stay at home and recover. Call Healthline free on 0800 358 5453 or your doctor or nurse practitioner to see about getting a test.

Wash your hands regularly

As always, wash your hands regularly to avoid catching or spreading COVID-19. Wash often. Use soap. 20 seconds. Then dry. This kills the virus by bursting its protective bubble.

Carry hand sanitiser with you so you can sanitise them when you’re out and about. Wash your hands every time you come home. Also, remember to cough or sneeze into your elbow and try not to touch your face.

Wear a mask/face covering

If it’s hard to socially distance, wear a mask to reduce the risk of catching or spreading COVID-19. And remember, it’s compulsory to wear a mask/face covering on public transport in Auckland as well as all flights nationwide.

Learn more