Easy-to-read medicine information about emollients and moisturisers – what they are and how to use them.

What are emollients and moisturisers?

Emollients and moisturisers hydrate your skin (retain moisture in your skin). They do this either by drawing water from the deeper skin layer to the surface, which keeps the skin moist, or by creating a layer on the skin's surface, which prevents water from escaping.

  • Emollients and moisturisers are available as creams, ointments or lotions and are designed to treat dry skin, eczema and dermatitis.
  • While the names may be used to mean the same thing, emollients are designed to soften skin, while moisturisers add moisture.
  • For dry skin conditions, apply an emollient or moisturiser 2 or more times per day.
  • For moderate or severe dermatitis or eczema, you may also need other treatments such as steroid cream and ointments.
  • If an emollient and a steroid cream or ointment are prescribed at the same time, apply the emollient 15–30 minutes before the steroid.
  • Always check the expiry date of your emollient. If it has expired, the product may have separated or decomposed, and there is a greater risk of contamination with bacteria.

Types of emollients

Emollients can either be left on your skin once applied (called leave-on emollients) or must be washed off the skin after a few minutes of application (called wash-off emollients or soap substitutes).

Leave-on emollients

There are a variety of leave-on emollients, which range from less greasy to very greasy. The choice of emollient is based on how dry your skin is and your preference. Emollient products may also need to be changed depending on the season, eg, if you experience drier skin during winter, you may benefit from temporarily using a more greasy emollient.

Types of leave-on emollients  Description
Light, non-greasy lotion
  • These are referred to as mineral oil lotions. Examples include BK Lotion®, Alpha-Keri Lotion®, DP Lotion® and Hydroderm Lotion®.
  • These products contain lanolin and may cause irritation in some people. This is more common in people who have atopic eczema.

Slightly greasy cream

  • Examples include Cetomacrogol®, also known as Non-Ionic (healthE)® cream. Read more about cetomacrogol cream.

Moderately greasy cream

  • Examples of these include Sorbolene with Glycerin®, healthE Urea Cream® and healthE Fatty Cream®.
  • Do not apply urea-containing cream to cracked, broken or oozing skin.

Very greasy ointment

  • Examples of these are petroleum jelly (Vaseline®) or Duoleum®.
  • These are preferred for very dry or thickened skin.

How to use leave-on emollients

  • Apply at least 2 times per day, or more if possible; 3 or 4 times is beneficial, especially when your skin is very dry and cracking. 
  • They may be used all over your body, including your face.
  • Using emollients soon after a bath or shower can make them more effective. Apply after towel drying your skin. Do not rub your skin vigorously with a towel. Instead, gently pat your skin dry and apply the emollient.  
  • Emollients are best applied by dotting the product onto your skin then spreading it using a downward stroking motion. It's not necessary to spread the product until it is all absorbed.
  • If your cream is in a pot, use a spatula or spoon to get the cream out (this keeps the cream clean). 
  • Apply cream or ointment in a downward direction or in the direction of hair growth to avoid blocking hair follicles.
  • The quantity of leave-on emollient required will vary depending on your size and skin condition, and whether the emollient is also being used as a soap substitute.
  • As a general guide, to treat your whole body, the recommended quantities used are 600 grams per week for an adult and 250–500 grams per week for a child.

Wash-off emollients or soap substitutes

  • Regular soap can be irritating to dry, inflamed or sensitive skin so soap substitutes are a good alternative.
  • Two common soap substitutes are aqueous cream and emulsifying ointment
  • Some of them contain sodium lauryl sulfate (SLS) which can irritate skin if left on for prolonged periods. This is fine if in contact with your skin for a short time, but if it contains SLS, it must be washed off. There are some products that are SLS-free and these may be left on the skin as a moisturiser. 
  • Soap substitutes should be gently rubbed onto your skin before rinsing off completely, or you can add them to bath water and soak in the bath for 10–20 minutes, then rinse them off.  
  • Take care when using soap substitutes – these can make the floor or surface slippery and increase the risk of falls. If you are using them for a baby, take care when you are holding the baby in the bath.  
  • Read more about aqueous cream and emulsifying ointment.

Which emollient is best?

Emollients are available in different formulations such as lotions, cream and ointments.

  • Lotions have a higher water content than creams or ointment, and can evaporate faster. They need to be applied more often. They may not be suitable for eczema, where the skin needs to be kept hydrated at all times.
  • Creams are better than lotions because they retain moisture for longer. They are preferred to ointments because they are absorbed faster into the skin. Some creams have additives such as glycerol and urea that attract and hold water. Creams are preferred to ointments if your skin is weeping or oozing. 
  • Ointments form a covering layer that prevents evaporation of water from the skin. Ointments are greasier and thicker and may be less cosmetically acceptable, but are better at preventing evaporation. They are more difficult to wash off, with the exception of emulsifying ointment, which can be used as a soap substitute. Ointments may be more suitable than creams for people with more severe symptoms, such as dry, scaly areas of skin. They are not suitable if your skin is weeping or oozing.

There is no best emollient. The best type to use will depend on the dryness of your skin, the area of skin involved and what is comfortable and acceptable to you.

  • You may need different emollients for different body areas, and some areas of skin may need treatment with different emollients during flare-ups. For example, creams can help to ease inflammation, as the evaporation of water cools the skin, whereas greasy ointments are more suitable for dry skin.
  • More than one emollient may be required for use at different times of the day, and emollient products may also need to be changed depending on the season, eg, if you experience drier skin during winter, you may benefit from temporarily using a more greasy emollient.
  • Try different products until you find one you like and will use throughout the day.
  • If an emollient irritates your skin, try a different product. In very young children, watch for signs of discomfort or increased skin irritation when using a new emollient.

Learn more

Emollients and moisturisers  Dermnet NZ
Emollients for eczema Patient Info, UK


  1. Emollient and barrier preparations New Zealand Formulary
  2. Childhood eczema: improving adherence to treatment basics BPAC, NZ, 2016
Credits: Sandra Ponen, Pharmacist. Reviewed By: Angela Lambie, Pharmacist, Auckland Last reviewed: 24 Jan 2019