If you have cold or flu symptoms, call your doctor, iwi health provider or Healthline 0800 358 5453. They will let you know if you should have a COVID-19 test. Testing is an important part of our COVID-19 strategy.
Who should get tested?
Currently, we have community transmission of COVID-19 in Aotearoa New Zealand. This means that testing is an even more important part of our COVID-19 strategy.
If you are in Auckland and you have any symptoms, get a free test at your doctor, Urgent Care Clinic or at one of the Community Testing Centres. If you are unsure if you should get a test, call your doctor or Healthline on 0800 358 5453. Call ahead if you are planning to visit your doctor. Find Auckland testing locations here and community testing centres around the country here.
If you are in the rest of the country and you have cold or flu symptoms, stay home and call:
- Healthline for free on 0800 358 5453
- your doctor, or
- your iwi health provider.
A health professional will advise whether you should get tested. Call your doctor before visiting if you have any symptoms. Tests are free. If you are offered a test, take it.
If you don’t have any symptoms, don’t get a test. This is so that testing centres can test those who most need it.
In all cases, if you are asked to take a COVID-19 test, please say yes. This is one way you can help to stop the spread of COVID-19.
Don't go to a medical clinic without phoning first – you may infect other people. For COVID-19 related health concerns call Healthline 0800 358 5453 or your doctor or iwi health provider. If it is an emergency, phone 111 or go to your nearest hospital emergency department.
Don't call Healthline for non-health related issues. Find out more about the alert levels and what to do at Unite Against COVID.
What are the symptoms of COVID-19?
Symptoms consistent with COVID-19 include:
- new or worsening cough
- sore throat
- shortness of breath
- head cold
- loss of smell
However, some people may only have these symptoms:
- diarrhoea (runny poos)
- myalgia (muscle aches and pains)
- nausea/vomiting or confusion/irritability.
If you have any of the symptoms above, contact your doctor or the Healthline dedicated COVID-19 number 0800 358 5453 to see if you need to have a test.
Who is in the high-risk group for COVID-19?
The high-risk group includes anyone who has recently:
- had contact with a confirmed or probable case
- had international travel
- had direct contact with a person who has travelled overseas (eg, Customs and Immigration staff, staff at quarantine/isolation facilities)
- worked on an international aircraft or shipping vessel
- cleaned at an international airport or maritime port in areas/conveniences visited by international arrivals, or
- any other criteria requested by the local Medical Officer of Health.
Read more about the COVID-19 case definition Ministry of Health, NZ
If you need an interpreter
Follow this process:
- Feeling unwell? Call Healthline 0800 358 5453
- Immediately say the language you need, for example, ‘Korean’ and WAIT (it could take up to 5-10mins), DO NOT HANG UP!
- The Healthline staff have been briefed not to carry on talking in English to you if you have said the language you need first. You will be connected to an interpreter.
- You can tell the interpreter your health concerns as part of a three-way conversation with the Healthline staff.
Where can I get tested for COVID-19?
The Government has set up a number of community testing centres to provide safe places to get tested (swabbed) for COVID-19.
If you are concerned about any symptoms you are experiencing, please call your GP, or Healthline (for free) on 0800 358 5453 (or +64 9 358 5453 for international SIMs). They will advise you whether to go to your doctor or to a community testing centre for a swab test.
Read more about community-based testing centres.