Quality improvement

Quality improvement can be defined as the 'combined and unceasing efforts of everyone—healthcare professionals, patients and their families, researchers, payers, planners and educators—to make the changes that will lead to better patient outcomes.' Batalden, PB. & Davidoff F in 'What is quality improvement...Qual Saf Health Care 2007;16:2-3.

Quality improvement topics


Joined-up Care

Joined-up care: Sam's story from The King's Fund  (Oct 2013)

Integrated Care in Canterbury - Interview with David Meates, CEO, CDHB

David Meates - Making integrated care work in Canterbury, NZ. (Kings Fund - 16 minutes)

WIHI - Don Berwick on Lower Costs and Better Care - Feb 2012 (11.25 mins)

More videos by Dr Don Berwick

 Tom Peters

Strategy - Socks Solution (2.54 mins)

Read more about this study in Daily Mail

Additional short videos by Tom Peters


Credits: Health Navigator team.