Zoom Health app

Zoom Health app is aimed at New Zealanders who are unlikely to take their medicines because they find it challenging to collect their prescriptions, or those who prefer a more online experience. The app allows you to get your prescription medicines couriered to you anywhere in New Zealand. Medicines that can be delivered include non-funded medicines(external link) and funded medicines available only with contracted DHB’s  (Auckland, Canterbury, Counties Manukau, West Coast, Southern, Waikato and Waitematā). The app also has features to help you take your medicines regularly and correctly, such as daily reminders, repeat or refill alerts when your medication is running low and access to personalised medicine information. For a more detailed description of the app, see app website(external link), Google Play(external link) or iTunes(external link) or see reviews below.

How to get started?

The process is initiated by your doctor when they prescribe your medicines. If you would like to get your medicines delivered to you by Zoom, tell your doctor. They will then send your prescription and mobile phone contact details to Zoom, who will send you a message requiring you to complete the sign up process and order your medicines. If you do not order your medicines or fill your repeats on time, the staff at Zoom will contact you to remind you.   

Alternatively, you can send your prescriptions to Zoom Freepost.  

User review

Reviewer: Member of the public, Auckland
Date of review: April 2021
Comments: It reminds you that prescriptions and repeats are available and it delivers to your home.

Clinical review

Reviewer: Jeremy Steinberg, GP, FRNZCGP
Date of review: July 2018
Comments: Zoom is a pharmacy based in Auckland that has an app that allows online ordering and delivery of unfunded medications through New Zealand, and funded medications in certain areas (see their website). It is fantastic that they are offering this type of service and it would cater very well to certain people. If your GP offers online medication repeats, you can now feasibly get your medication delivered all through using your smartphone.
It would probably be a better fit for executive types: those who don’t require the face to face pharmacy relationship, those who are younger and on fewer medication, those who are in a position to be able to have packages delivered to their work, and those who can afford the $5 delivery fee.
For those on regular medications, you need to ask yourself if you will alternate between your local pharmacy for when you see your GP and Zoom for repeats, or will you pay your GP practice extra for faxing and mailing the script to Zoom after each face to face consult? And what will you do if you need something urgently?